// legal
Terms of Use
Last updated: July 31, 2026
1. Acceptance of terms
By creating an account or using customer.log, you agree to these Terms of Use. If you use the service on behalf of a company, you represent that you have authority to bind that company.
2. The service
customer.log provides a real-time event logging service: an SDK and API for logging events, a web dashboard, and delivery of events to channels you configure (Slack webhook, email). We may change or discontinue features with reasonable notice.
3. Accounts
You are responsible for safeguarding your account credentials and API keys. API keys grant access to your event data — treat them like secrets. Notify us immediately of any suspected unauthorized use.
4. Subscriptions and payment
New accounts receive a 7-day free trial at no cost and without a credit card. After the trial, you pay a flat $1 per 1,000 events logged, billed per calendar month. Pricing may change in the future with notice. You can stop using the service at any time and stop incurring charges by pausing or deleting your project.
5. Acceptable use
You agree not to use the service to log or transmit unlawful content, to probe or disrupt the infrastructure, to resell the service without authorization, or to use it for spamming or customer-facing messaging without a valid basis. Your event data is yours; you retain all rights to it.
6. Intellectual property
The service, including its software, SDKs, design, and documentation, is owned by customer.log. We grant you a limited, non-exclusive, non-transferable right to use the service and SDKs for your internal operations during your subscription.
7. Third-party services
The service integrates with third-party providers (e.g., Slack, email providers, AI providers). We are not responsible for the availability or behavior of those services.
8. Disclaimers
The service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free.
9. Limitation of liability
To the maximum extent permitted by law, customer.log shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to the service. Our total aggregate liability shall not exceed the amounts paid by you in the twelve months preceding the claim.
10. Termination
You may delete your account at any time. We may suspend or terminate access for violation of these terms, with notice where practical. On termination, your data is deleted per our privacy policy.
11. Governing law
These terms are governed by applicable law. Disputes arising from these terms will be resolved in the courts of the governing jurisdiction.
12. Changes to these terms
We may update these terms as the service evolves. Material changes will be announced via the changelog and email. Continued use after changes take effect constitutes acceptance.
13. Contact
Questions about these terms can be sent to legal@getcustomerlog.com.